Terms and Conditions

3. SMS / Text Messaging Program Terms

Program Name

DC Air and Heating LLC Customer Notifications.

Program Description

By opting in, you agree to receive SMS/text messages from DC Air and Heating LLC related to: appointment confirmations and reminders, technician dispatch and arrival notifications, quote and estimate follow-ups, service updates, billing and payment notices, customer support replies, and occasional promotional offers, specials, or seasonal maintenance reminders.

How to Opt In (Consent)

End users opt in to receive SMS messages from DC Air and Heating LLC through multiple methods. Customers provide consent by submitting their phone number through our website forms (including service request, estimate request, and contact forms) and checking an explicit consent checkbox agreeing to receive text messages. Customers may also opt in verbally during phone calls or in person when scheduling HVAC services, where consent is documented in our CRM system. Additionally, customers may opt in by texting our business number to initiate communication. All opt-ins clearly state that message frequency may vary and that message and data rates may apply. Customers are informed they can reply STOP at any time to opt out and HELP for assistance. No mobile information will be shared with third parties for marketing purposes.

By providing your mobile number through any of these channels, you expressly consent to receive text messages from DC Air and Heating LLC at the number provided, including messages sent using an automatic telephone dialing system. Consent is not a condition of purchase.

Message Frequency

Message frequency varies based on your interaction with our services. You may receive up to approximately 10 messages per month. Transactional messages (e.g., appointment confirmations) are sent as needed.

Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for pricing plans and details. DC Air and Heating LLC is not responsible for any carrier charges incurred.

How to Opt Out (STOP)

You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a confirmation message acknowledging your unsubscribe, and you will no longer receive SMS messages from us. If you want to rejoin, sign up as you did the first time and we will start sending messages again.

How to Get Help (HELP)

If you are experiencing issues with the messaging program, reply HELP to any message for assistance, or contact us directly using the support information below. We will respond with instructions on how to use our service as well as how to unsubscribe.

Carriers Supported

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket, and most other major U.S. carriers.

Privacy

We respect your privacy. Mobile information you provide for the purpose of receiving SMS messages from DC Air and Heating LLC will not be shared or sold to third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support the messaging program (such as messaging platforms and customer support providers) is permitted. See our Privacy Policy for more details.

Support Contact

For help or questions about our SMS program, contact:
DC Air and Heating LLC
Phone: (661) 310-3340
Email: connect@dcairandheating.com