DC Air and Heating
    CALL NOW

    Privacy Policy

    Your privacy is important to us. Last updated: October 27, 2026

    1. Introduction

    DC Air and Heating LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (www.DCAirAndHeating.com), contact us, or use our services. This policy is designed to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable California privacy laws.

    2. Information We Collect

    We may collect the following categories of personal information:

    • Identifiers:Name, email address, phone number, mailing address, and IP address.
    • Contact Information:Phone number, email address, and physical address provided through service request forms.
    • Commercial Information:Records of services requested, service history, and transaction details.
    • Internet Activity:Browsing history on our website, search history, and interaction data with our website.
    • Geolocation Data:General location information derived from your IP address or address provided for service.

    3. How We Use Your Information

    We use the personal information we collect for the following business and commercial purposes:

    • To provide, maintain, and improve our HVAC services
    • To process and fulfill service requests and appointments
    • To communicate with you about your service requests, appointments, and account
    • To send you marketing communications, promotions, and special offers (with your consent)
    • To send appointment reminders and follow-up communications
    • To respond to your inquiries and provide customer support
    • To improve our website, services, and customer experience
    • To comply with legal obligations

    4. Marketing Communications

    By submitting a service request form on our website or providing your contact information, you may receive marketing communications from DC Air and Heating, including:

    • Promotional offers and seasonal HVAC specials
    • Service reminders and maintenance notifications
    • Email newsletters with home comfort tips
    • SMS/text messages with appointment reminders and offers
    • Autodialed and pre-recorded calls regarding our services

    Opt-Out: You may opt out of marketing communications at any time by:

    Message and data rates may apply. Message frequency varies. Opting out of marketing communications will not affect service-related communications (e.g., appointment confirmations).

    5. SMS / Text Message Privacy

    When you submit a form on our website that includes a phone number, you may optionally consent to receive SMS text messages from DC Air and Heating. SMS consent is always optional and is collected through a separate checkbox that is not bundled with any other type of consent (such as email, calls, or acceptance of our Terms and Conditions).

    Types of SMS messages you may receive (only if you opt in):

    • Informational: Appointment confirmations, appointment reminders, technician arrival updates, service follow-ups, and account-related notifications.
    • Promotional: Seasonal HVAC specials, maintenance plan reminders, and limited-time offers.

    Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message, or reply HELP for help.

    No mobile information — including phone numbers collected for the purpose of SMS messaging and the SMS opt-in consent itself — will be shared with any third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are excluded from all categories of personal information that may otherwise be shared with service providers, and are never sold, rented, leased, or shared with third parties.

    How to Opt In to SMS

    You can opt in to receive SMS text messages from DC Air and Heating in any of these ways:

    • Visit our dedicated SMS Opt-In page and check the SMS consent box.
    • Check the optional SMS consent box on any service request, contact, or booking form on our website.
    • Text START to a message thread we've previously sent you to resume messages after opting out.
    • Verbally consent over the phone or in writing during a service appointment.

    Opt-in is always optional, never required to receive service, and is collected on a checkbox separate from any other consent.

    How to Opt Out of SMS

    You can stop receiving SMS messages from us at any time, free of charge:

    • Reply STOP to any text message we send you. You will receive one final confirmation message and then no further texts.
    • Reply HELP to any text message for assistance and contact info.
    • Call us at (661) 310-3340 and ask to be removed from SMS.
    • Email connect@dcairandheating.com with the subject line “SMS Opt-Out” and the phone number to remove.

    Opting out of SMS marketing will not affect your ability to receive transactional service communications by phone or email.

    6. Your California Privacy Rights (CCPA/CPRA)

    If you are a California resident, you have the following rights under the CCPA and CPRA:

    • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
    • Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions provided by law.
    • Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
    • Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. DC Air and Heating does not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes.
    • Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information.
    • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

    7. How to Exercise Your Rights

    To exercise any of the rights described above, you may submit a verifiable consumer request by:

    We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf. We will respond to verifiable consumer requests within 45 days of receipt, as required by law.

    8. Information Sharing & Disclosure

    We may share your personal information with the following categories of third parties for legitimate business purposes:

    • Service Providers: Companies that help us deliver services (e.g., scheduling software, payment processors)
    • Communication Partners: Platforms that help us send appointment reminders and service notifications
    • Legal Compliance: When required by law, regulation, or legal process

    We do not sell your personal information to third parties.

    Advertising Measurement (Google Ads)

    We use the Google Ads tag (provided by Google LLC) to measure how our ads perform. When you visit our site, Google may set cookies and receive device and browser information, the pages you view, and whether you came from one of our ads. When you submit a contact, booking, or quote request, we tell Google that a conversion occurred — we do not send your name, email, phone number, or form contents to Google. This data is used to measure ad performance and to help Google optimize the delivery of our ads. We honor the Global Privacy Control (GPC) browser signal as an opt-out of this tracking, and the tag is not loaded for visitors in regions that require prior consent. You can also manage Google ad personalization at adssettings.google.com or block cookies in your browser settings.

    SMS Carve-Out: The categories above explicitly excludetext messaging originator opt-in data, SMS consent records, and phone numbers collected for the purpose of SMS messaging. This information is never shared with any third parties or affiliates for marketing or promotional purposes.

    9. Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or de-identify it.

    10. Data Security

    We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    11. Children's Privacy

    Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

    12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

    13. Contact Us

    If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

    DC Air and Heating LLC

    Phone: (661) 310-3340

    Email: connect@dcairandheating.com

    Website: www.DCAirAndHeating.com

    SCHEDULE SERVICEQUICK QUOTE